Social Media Policy
Effective Date: July 21, 2026
Le Dental Care uses social-media and review platforms to share general oral-health information, practice news, community updates, and patient-authorized content. This policy applies to interactions with social-media accounts and public review profiles operated by or on behalf of Le Dental Care.
1. Social Media Is Public
Information posted publicly may be viewed, copied, indexed, or redistributed by other people and platforms. Do not post medical histories, diagnoses, treatment details, appointment information, insurance information, photographs of records, or other private information.
For a private matter, call the applicable office. Do not use a public post, comment, review, or direct message for an emergency or urgent clinical concern.
2. No Dental Advice or Patient Relationship
Social-media content is general information and is not diagnosis, treatment advice, or a substitute for an examination. Following, liking, commenting on, or messaging an account does not establish a dentist-patient relationship.
3. Our Response to Patient-Specific Posts
Healthcare privacy laws may prevent us from confirming that someone is a patient or publicly discussing the facts of a review, comment, or complaint. A limited public response does not mean we agree with every statement. We may invite the author to contact us privately so the matter can be reviewed appropriately.
4. Community Guidelines
We welcome relevant and respectful feedback. We may hide, remove, report, or restrict content that includes:
- Threats, harassment, hate speech, discriminatory content, or obscenity.
- Another person’s private, medical, identifying, or confidential information.
- Photographs or recordings of another patient or staff member posted without legally sufficient permission.
- Spam, unrelated promotions, repeated posts, impersonation, or deceptive content.
- Copyright, trademark, or other material posted without authorization.
- Malware, fraudulent links, unlawful activity, or content that creates a safety or security risk.
- Content unrelated to Le Dental Care or the subject of the discussion.
Moderation is discretionary and may not occur immediately. We are not responsible for content posted by other users.
5. Patient Photographs, Testimonials, and Stories
Le Dental Care will not intentionally publish an identifiable patient’s image, testimonial, treatment story, or protected health information without the written authorization required by applicable law and practice policy.
A social-media follow, tag, mention, message, or verbal agreement is not a substitute for a valid patient authorization. An authorization may be revoked as provided by law, but revocation cannot undo disclosures already made in reliance on the authorization or copies made by other users.
Do not photograph or record other patients in our offices without their permission and approval from Le Dental Care.
6. Reviews and Endorsements
We welcome honest reviews. Le Dental Care does not require a positive review as a condition of care. If an incentive is offered for a review, referral, testimonial, or social-media post, the incentive and any required eligibility terms must be disclosed as required by law and platform rules.
Testimonials reflect individual experiences and do not guarantee treatment results.
7. Intellectual Property
Le Dental Care’s logos, original photographs, videos, graphics, and written content may not be reused for commercial purposes without permission. By voluntarily posting content directly to one of our pages, you represent that you have the right to post it. We will request additional permission before using identifiable patient content in our own marketing when required.
8. Platform Rules and Third Parties
Social networks and review services operate under their own terms and privacy policies. Le Dental Care does not control how those platforms collect, use, retain, or disclose information.
9. Changes and Contact
We may update this policy by posting a revised version and changing the Effective Date.
For questions or to report a privacy concern involving a Le Dental Care social-media account, contact:
Le Dental Care
(209) 851-2171
For dental or appointment concerns, call:
- Stockton: (209) 851-2171.
- Elk Grove: (916) 691-1141.